We know that your Ansonia clock is important to you and understand that the sentimental value more often than not outweighs the monetary value. Our expert clockmakers strive to make sure your clock can be worn for many years to come.
Not only can we take preemptive measures to keep your clock running for a long time, but we can restore clocks that have seen better days. We are willing to hunt for rare parts. We have done many repairs that others have given up on. No job is too big or too small and we can do any repair on any clock. Our repairs can be as simple as a tune up, and can be as complicated as a rebuild, movement clean and overhaul and even a complete restoration.
We have a simple process for mailing your clock to us, our estimates are free. Once your clock is received and has been examined, you will receive a phone call with the diagnosis and the cost of the repair.
On your approval, you will be asked to provide a credit card number. If you do not want your clock repaired at that time your clock will be returned to you. You are responsible to provide a credit card for costs related to shipping and handling back to you.
Visit our FAQ page for more info.
Times Ticking began in 1983 as a retail store and repair center for watches and clocks. We have expanded over the years to more retail stores and a separate repair center that accepts clocks from all over the world. We have personalized customer service, which we are very proud of, and feel that this is what sets us apart. We have an extremely high customer satisfaction rate and also a high return customer rate.
To get started, follow the steps below.
Step 1 – PRINT THE FORM – Fill out our printable Repair Form.
Step 2 – Follow the packing instructions on the repair form
Step 3 – Include your Ansonia clock in a box with good packaging, and drop it in the mail.
You will receive an email confirming the receipt of your clock in our clock repair center. The moment we have completed your free estimate, we will reach out to you again with details about your clock repair for approval. No work is done without your approval. Upon approval, your clock will be expertly serviced the same day* and shipped back to you as soon as possible.
Your clock repair, clock movement replacement is guaranteed for one year.
Q. “What if I don’t have a printer?”
A. Simply write down the same info on a piece of paper and send it with your clock for repair.
*We stock all common parts for clock repair, however crystals and other clock repair that require special order parts can take longer.